Terms & Conditions

Pricing

All prices and product specifications are subject to change without notice. Prices are quoted in US dollars with a $25.00 minimum order. Prices are F.O.B. factory, Wills Point, Texas.

Taxes

Any applicable taxes will be added to the prices.

Credit

All orders are subject to credit approval. Orders may be refused, deposits required, production stopped, delivery withheld or shipments stopped in transit without any liability to Griffin Products, if the buyer’s ability to pay for the merchandise on the terms and conditions contained herein is in doubt.

Terms

Net 30 days from date of invoice on approved accounts. A 1-1/2% per month (18% annual) service charge may be added to past due accounts.

Damaged or Lost Shipments

The carrier who delivers merchandise to your door is responsible for loss and damage. Griffin Products’ liability ceases upon delivery of the goods to such carrier at our factory, and all goods are shipped at buyer’s risk. Acceptance of the shipment is acknowledgment that the articles delivered by the carrier were in good condition and properly packed. Here’s how to handle damages and shortages:

Visible Damage

  • Have driver note on freight bill the nature and extent of damages.
  • Notify the carrier’s office to inspect the merchandise.
  • File claim for damages at once. In filing a claim with the carrier, you may (a) make a cash adjustment for full value, (b) arrange to have repairs made or (c) replace the merchandise.

Concealed Damage

  • If damage is noticed when merchandise is unpacked, notify carrier’s office immediately and ask to have it inspected.
  • Do not destroy packing material until shipment is inspected and claim settled.

Shortages

  • All shortages must be reported immediately.
  • Check number of units delivered with the quantity shown on your receipt.
  • If quantities do not tally, have driver note shortage. If missing items do not show up in a few days, advise us, and we will investigate.

Claims

All Claims for loss or damage should be filed immediately with the carrier making delivery to your door. Then notify us. We will mark our records accordingly. Should you need assistance with the claim, we will be glad to help.

Note: Do not return damaged merchandise, as carrier will pick it up after settling claim.

Returns

All sales are final. Returns will be at Griffin Products’ discretion. Equipment may not be returned for credit without prior written authorization. No returns allowed on non-stock or custom equipment. To obtain a return authorization number, call Griffin Products at (800) 379-9709. Equipment may be returned (freight prepaid) for credit within 60 days of the invoice date. Credit will be issued based on the price at time of purchase less a restock charge of 20% and any expense incurred returning the goods to saleable condition. Returns over 60 days will not be accepted.